Get in Touch With Us
Questions, corrections, partnership enquiries — whatever brings you here, you have landed in the right place. This page explains the best way to reach the New Casinos team and what to expect once you do.
How to Reach Our Team
Email is the most direct way to contact us. Every message is read by a real person, and we aim to reply within two working days. Please write to us at [email protected].
To help us get back to you faster, a little context upfront goes a long way. Let us know the nature of your enquiry in your subject line — whether it is a content question, a factual correction or a business introduction — and we will route your message to the right person straight away.
What You Can Write to Us About
We welcome all kinds of messages. Here are the most common reasons readers get in touch:
- Content questions — If something in our casino reviews, PayID casino guides or payment method comparisons is unclear, ask away and we will do our best to explain it plainly.
- Factual corrections and updates — Casino offers, wagering requirements and payment terms change frequently. If you spot something that looks out of date or inaccurate, please tell us. We take accuracy seriously and investigate every flag we receive.
- Feedback and topic suggestions — Have a question about Australian online pokies, live dealer games or a specific payment method that we have not covered? Reader input genuinely shapes the content we produce next.
- Partnership and editorial enquiries — If you represent a casino operator or a related organisation and would like to explore how we might work together, please introduce yourself and outline your proposal clearly. We review every approach on its merits.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, please mention this in your message and we will point you to appropriate Australian support services, including the National Gambling Helpline (1800 858 858) and Gambling Help Online.
What Happens After You Send a Message
Your email is reviewed by a member of the team — not an automated filter. We do not use chatbots or scripted auto-replies as a substitute for a genuine response. You will hear from an actual person who has read what you wrote.
Our target is to reply within two working days. During busy periods it may take a little longer, and we appreciate your patience. We always follow up; if you have not heard from us after five working days, please check your spam folder and resend if necessary.
A Note on Editorial Independence
New Casinos is a comparison and review site for Australian players. Our rankings and assessments are based on independent research — licensing jurisdiction, game range, PayID and other payment support, bonus terms, withdrawal times and mobile compatibility. Commercial relationships with casino operators do not determine where a site appears in our rankings.
If you have concerns about a specific review or believe a rating does not reflect a casino's current offering, we want to hear about it. Keeping our content accurate and useful is the whole point, and reader feedback is a genuine part of that process.
Who We Write For
Our content is produced for Australian adults aged 18 and over who are comparing offshore online casinos available to players in Australia. If you are under 18, this site is not intended for you.
We cover topics including PayID casino deposits and withdrawals, welcome bonuses in AUD, online pokies and table games, live dealer rooms, and responsible gambling tools. If there is a subject in that space you feel we have not addressed well enough, we are genuinely interested in hearing your view.
Looking for Casino Information Instead?
If you arrived here looking for a specific guide rather than a way to contact us, our reviews and comparisons are a good place to start. We also maintain content covering trusted non-GamStop casinos for readers who need that context alongside Australian options.
Thank you for taking the time to reach out. We look forward to hearing from you.